privacy policy

1. Introduction

At The Shali Tribe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a reservation, or stay at our property.

2. Information We Collect

• Name, phone number, and email address provided during inquiries or bookings.
• Billing and payment information required to process reservations.
• Government-issued identification details collected during check-in as required by law.
• Information submitted through contact forms, booking forms, or customer support requests.
• Technical information such as IP address, browser type, device information, and website usage data.

3. How We Use Your Information

• To confirm and manage reservations.
• To provide customer support and respond to inquiries.
• To process payments and maintain booking records.
• To improve our website, services, and guest experience.
• To comply with legal and regulatory requirements.
• To send booking confirmations, updates, and important notifications.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may only be shared when necessary with:

• Payment processing partners.
• Government authorities where legally required.
• Service providers assisting with reservations and website operations.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember visitor preferences. You may choose to disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

8. Your Rights

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your information where legally permissible.
• You may opt out of promotional communications at any time.

9. Children's Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

10. Policy Updates

The Shali Tribe reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the details provided on our website.